1. How do I place an order?
Simply browse our website, add items to your shopping cart, and proceed to checkout. You’ll be prompted to enter your shipping details and payment information. Once your order is confirmed, you’ll receive an email with your order details and tracking information.
2. What payment methods do you accept?
We accept a variety of payment methods including credit and debit cards (Visa, MasterCard, PayPal, Apple Pay, and Google Pay. All transactions are processed securely through Stripe.
3. Can I modify or cancel my order after it’s been placed?
Unfortunately, once an order is placed and payment is processed, we are unable to modify or cancel it. If you need assistance, please contact our support team immediately and we will do our best to assist you.
4. Is it safe to use my credit card on your website?
Yes, we take your security seriously. Our website uses SSL encryption to protect your credit card information during transactions. We also partner with trusted payment processors to ensure safe and secure payments.
5. How long will it take to receive my order?
Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 3-7 business days. You will receive a tracking number once your order has shipped.
6. Do you offer international shipping to GCC?
Yes, we offer international shipping to select GCC countries. Shipping costs and delivery times will vary depending on your location. Please check our shipping page for more details.
7. How do I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can use this number to track your package via the carrier’s website or our own order tracking page.
8. What is your return policy?
Due to hygiene and safety regulations, we maintain a strict no-return policy due to contamination risks on all our products, as they come into contact with the body. If an item is defective or damaged upon receipt, please contact our support team for more information.
9. How do I return an item?
For hygiene and safety reasons, we do not accept returns on any products that come into contact with the skin. This ensures that all customers receive brand-new, unused items. Please contact our customer support team for more information.
10. Do you restock out-of-stock items?
We do restock many out-of-stock items. You can sign up for email notifications on the product page to be alerted when the item becomes available again. Alternatively, you can check back later for updates.
11. Are your products authentic and brand new?
Yes, we only sell 100% authentic and brand-new products directly from the manufacturer or authorized distributors. We are committed to providing our customers with the highest quality goods.
12. Can I use multiple discount codes on one order?
Unfortunately, our system only allows one discount code per order. You can choose the discount that offers the best value. Be sure to check our promotions page for any ongoing sales or offers.
13. How can I contact customer support?
You can reach our customer support team by emailing [email protected].
14. What should I do if I receive a damaged or defective item?
We’re sorry for any inconvenience caused. Please contact our customer support team immediately with your order number and a photo of the damaged or defective item. We’ll guide you through the process of returning or exchanging the item.
15. Is my personal information secure?
Yes, your privacy and security are very important to us. We use industry-standard encryption to protect your personal information. We will never sell or share your data without your consent. For more information, please review our Privacy Policy.
16. How can I subscribe to your newsletter or promotions?
You can subscribe to our newsletter by entering your email address at the bottom of any page on our website. Subscribers will receive exclusive offers, updates on new arrivals, and more.